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Warranty
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AVAYON Technologies Warranty Policy
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Last Revised: 1-12-04
BEFORE YOU CONTACT AVAYON FOR WARRANTY SUPPORT, PLEASE READ YOUR USER MANUAL
Players purchased from AVAYON in the United States are warranted to be free from defects in materials or workmanship for a period of one (1) year (“Warranty Period”) from the date of their original retail purchase (“Effective Date”). If the unit fails to conform to this warranty, AVAYON will repair the Player using new or refurbished parts or replace the entire Player with a new or refurbished Player.
TO ENSURE WARRANTY SERVICE, KEEP THE DATED SALES RECEIPT AS EVIDENCE OF THE PURCHASE DATE. Also, be sure to register for warranty either through returning the completed mail-in card found in the shipment box or online at Registration.
To obtain warranty service in the U. S., you can access our online technical support. You will be required to provide the model, serial number and date of purchase. |
AVAYON retains the right to assess all warranty claims and to determine if damages are covered by this warranty. In case of a claim that is not covered by the warranty, you will be contacted to determine if AVAYON should repair the damage for a fee or if the product should be returned to you as received by the service center.
During a period of ninety (90) days from the Effective Date, AVAYON will provide service labor to repair a manufacturing defect at its designated service center at no charge to you. If a defective part is replaced after ninety (90) days from the Effective Date, you pay labor charges for the repair.
For one (1) year from the Effective Date, AVAYON will use new or refurbished parts for repairs. Such replacement parts are warranted for the remaining portion of the original Warranty Period.
During the Warranty Period, AVAYON will, at its option and sole discretion, repair or replace defective parts, including replacement of the entire Player. You will be required to ship the unit to the service center indicated at the time you contact AVAYON customer service for warranty support. You are responsible for all transportation charges to and from the service center and for all loss or damage during transport. AVAYON is not responsible for the de-installation or re-installation of the player.
NOT COVERED BY THIS ONE-YEAR LIMITED WARRANTY
This warranty does not cover defects, malfunctions or failures resulting from shipping or transit accidents, abuse, misuse, operation contrary to furnished instructions, operation on incorrect power supplies, operation with faulty associated equipment, modification, alteration, improper servicing from anyone other than an AVAYON authorized service center, tampering, normal wear and tear, if the serial number has been removed/defaced or deterioration of the external cabinet.
ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SHALL BE LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. AVAYON’S LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER, INCLUDING OUR NEGLIGENCE, ALLEGED DAMAGE OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PLAYER. WE SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, COMMERCIAL LOSS OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
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